Terms of Service

Version 1.0 — August 11, 2026. These terms are provided for review by prospective customers. Binding commercial terms are set in each customer’s signed order form and master agreement, which prevail over this page where they differ.

1. Who we are

WaselChat is a product of Molab LLC, a limited liability company organized in Wyoming, USA, with its registered office at 30 N Gould St, Ste R, Sheridan, WY 82801, USA (“Molab”, “we”). Contact: legal@waselchat.com.

2. The service

WaselChat is white-label in-app messaging software for education businesses. We provision and operate a dedicated, isolated instance of the service for each customer (“Customer Instance”), comprising a student-facing chat widget, an agent dashboard, and an integration API, branded with the customer’s marks.

3. Accounts and acceptable use

Customers are responsible for the accounts they create for their staff and for all activity under those accounts. The service may not be used to send unlawful, harassing, or deceptive content; to violate the rights of any person; to distribute malware; or to attempt to access another customer’s instance or data. We may suspend an instance to prevent material harm or a security incident, notifying the customer without undue delay.

4. Customer data

As between the parties, the customer owns all data submitted to its Customer Instance, including student records, events, and conversation content (“Customer Data”). We process Customer Data only as the customer instructs and as described in the Data Processing Addendum (/legal/dpa). We claim no rights in Customer Data beyond what is needed to provide the service.

5. Our intellectual property

The service, including its software, documentation, and all pre-existing and independently developed technology of Molab, remains the property of Molab and its licensors. Customers receive a non-exclusive, non-transferable license to use their Customer Instance for their own business during the subscription term. Nothing in a services engagement transfers ownership of the WaselChat product or any Molab background technology unless expressly agreed in a signed writing. The service incorporates open-source components used under their respective licenses.

6. Fees

Fees consist of a one-time onboarding fee, an annual license fee, and hosting fees, as set out in the order form. Unless the order form states otherwise, fees are exclusive of taxes, which are the customer’s responsibility where lawfully chargeable to the customer.

7. Term, suspension, termination

Subscriptions run for the term in the order form. Either party may terminate for material breach uncured within 30 days of written notice. On termination, we export Customer Data to the customer and then delete it as described in the DPA.

8. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Except as expressly stated, the service is provided “as is”, and we disclaim implied warranties to the maximum extent permitted by law.

9. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and each party’s aggregate liability arising out of the service in any 12-month period is limited to the fees paid for the service in that period. Nothing limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-law rules, unless a customer’s signed agreement specifies otherwise. Customer agreements in Egypt or the GCC may specify local governing law and venue in the order form.

11. Changes

We may update this page from time to time; the version and date above change when we do. Signed customer agreements are unaffected by page updates.